As we argue vociferously for our view, we often fail to question one crucial assumption upon which our whole stance in the conversation is built: I am right, you are wrong. This simple assumption causes endless grief.
– Stone, Douglas, Bruce Patton, and Sheila Heen. 2003. Difficult Conversations. New York: Penguin Books, p.9
And just because it’s so good:
The point is this: difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.