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Kate Murphy is a journalist and her book You’re Not Listening: What You’re Missing and Why it Matters is not a scholarly text. She does describe a lot of research in and about listening and I was really struck by the simple idea that listening requires curiosity. She cites the American author, broadcaster and historian Studs Terkel who simply said: “The obvious tool of my trade is the tape recorder … But I suppose the real tool is curiosity.”(Chapter 3) Murphy writes that curiosity is dampened or diminished when we think we know how a conversation is going to go, and this in turn disrupts our capacity to listen.
